Bertolucci's Body Shop

Useful? +0

I must be the only person to have a bad experience with this shop. I took my vehicle to them for a simple quarter panel replacement about a year ago, mainly because of the great local reputation and the close proximity to my home. The estimator gave me a written estimate for the work and made arrangements for me to drop off the vehicle within three days of the initial visit (to allow parts to be delivered). I called back the shop two weeks later to check and see if my parts were in, after not receiving any word from them, only to find out that not only were my parts never ordered, but the estimator had also taken off for a multi-week vacation. No one present at the shop knew who I was or where my (computerized) bid ended up. Needless to say, I was not pleased. So, I took my vehicle to Izzie's Auto Body in West Sacramento after a referral from AAA. Izzie's was great and had my vehicle returned within three days. Keep in mind that most respondents to these posts only respond with positive feedback. People with bad experiences are less likely to respond than people with good ones. I will never go to Bertolucci's again because of their ability to allow customers to fall through "the cracks". I did receive an apology phone call from the vacationing estimator, three weeks after my initial visit, and after my vehicle was nearly complete at Izzie's. As a local business owner, I choose to align with other local businesses who respect and value my time and patronage. I have taken two other vehicles to Izzie's since the incident with Bertolucci's. Izzie's remembers me and keeps me on file. Smart.

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