Listed In: Bike Shop
Mike's Bikes was founded in 1964 as one of Marin County's very first Schwinn shops. It is rumored that our store in San Rafael was home to some of the first mountain bikes in the country. Cycling has changed dramatically over these past 42 years, but Mike's Bikes has never wavered from our total dedication to the sport.
Today, Mike's Bikes is part of a growing family of local bike shops, all with a singular purpose - to get as many lucky Bay Area people on bikes as possible. We locally own and operate six wildly successful stores in San Rafael, Sausalito, San Francisco, Berkeley, Palo Alto and our newest store in downtown Sacramento! Our professional staff of over 100 local cyclists will ensure that your experiences both in the store and on your bike are the best they can be.
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I bought the 5 year service agreement when I purchased my bike. These guys are a disaster. They didn't know how to adjust my deraliur. When they trued my rear wheel the dish was a quarter inch off. They didn't tighten my lockring and my rear hub got chewed up. When I pointed this out. They denied responsibility. When I complained to the manager. He ridiculed me. I emailed the co-owner and he told me I got service "above and beyond" and he basically called me a liar. I can go on and on how horrible the service these people provided. They wanted to charge me $130 to change my cables even though they were only supposed to charge for labor only because of my service contract. etc..etc... This is a horrible company.
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I will NEVER use a mike's bikes location again. In a recent trip to the sacramento store to pick up a wheel which was repaired for me; the service associate, ignored me for almost 5 minutes. In this time he made eye contact with me multiple times. I was tempted to ask "how long are you going to ignore me?". Then, when someone he knew walked up behind me, AFTER me, he proceeded to talk to them about every day BS. I had to walk back to the front counter to get another person to pull my wheel down. I had to tell this associate that Yes, there was someone back there but he was choosing to ignore me instead of help me. When I did finally get my wheel, the service associate looked at me and said "sorry, it's been busy." Obviously not too busy to talk to his buddy.
Mike's Bikes should realize that they NEED customers to run a business; and customers sure as hell aren't going to come back or recommend your shop when they are treated so poorly. From now on I will make sure to use another bicycle store as Mike's Bikes obviously doesn't give a damn about their customer base. I have removed myself from their newsletters and obviously decided to buy my new bicycle at another shop. Way to run a business.
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A terrible bike shop. Avoid at all cost. Everytime I brought my bike in. They screwed up something. There always trying to sell me something I don't need. This place is a total rip off. dishonest bike shop.
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My mom and I were visiting this weekend from San Jose and we happend into Mike's Bikes. We got the best service ever from the "Brown Hornet". Thank you, Andy! When I move to Sacto the first thing I'm gonna do is come in and buy that Specialized Bike!
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Mike's Bikes is a great store with friendly and knowledgible employees. The sales staff is great and the mechanics are excellent!
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Mike's Bikes is a great store with friendly and knowledgible employees. The sales staff is great and the mechanics are excellent!
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Mike's Bikes has the best staff and they are big supporters of the riders that are participating in the AIDS Lifecycle. They aren't only a business that is out to make money, they care about the community!
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Very friendly and professional staff!!!
By: Hallie
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A great bike shop with pleasant staff!
